Nielsen / ResponseTek [CEM 2016]

Nielsen / ResponseTek [CEM 2016]

Nielsen Listening Platform, a powerhouse customer experience solution, measures and analyses customer feedback as it happens, provides key performance metrics and dashboards so that learning flows throughout the whole organisation, and improves brand experience, leading to increased revenue and reduced customer churn.

Powered by Nielsen and ResponseTek, the Nielsen Listening Platform brings together strategic industry trends, consumer research and transaction level insights to help today’s businesses translate real-time customer feedback into concrete business improvements at the frontline that positively impact the consumer.

Nielsen and ResponseTek partnered in 2015 to create the world’s leading provider of voice of customer insights for clients in over 60 countries around the world. /

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