Vikas Singh

Senior Director of Product Quality and Customer Assurance

Summit Day Two | Thursday, 27th September 2018

Monday, March 9th, 2020

2:25 PM Utilising Customer Insights to Drive Service & Product Improvements

·         Analysing customer usage versus expected outcomes/ experience
·         Closing the gap: Using data analytics to identify escalation and product issues
·         Prototyping & using design thinking methodology to make improvements

Check out the incredible speaker line-up to see who will be joining Vikas.

Download The Latest Agenda