Uma Talreja


Chief Marketing & Chief Customer Officer
Shoppers Stop


2:15 PM Panel: Designing Effective & Highly Relevant Customer Advocacy Programs

·         Recognising shifts in customer loyalty and behaviors
·         Designing segment-specific customer advocacy and loyalty programs strategies
·         Identifying opportunities to maximise customer lifetime value

2:50 PM Transactional to Meaningful Customer Relationships: Strategies on Nurturing Loyalty & Retention

·         Experience above all: Evolving your strategy from product push to customer-centricity
·         Redefining loyalty and retention KPIs in the digital age
·         Developing valuable customer advocacy and loyalty programs that stick


Check out the incredible speaker line-up to see who will be joining Uma.

Download The Latest Agenda