Timothy Chua

Head of Customer Experience
Head of Customer Experience

2:00 PM Transforming Customer Experience with Effective VOC Programs

·         Tailoring VoC programs for different products, services and customer groups
·         Implementing VoC across channels to measure end-to-end CX
·         Capturing customer feedback to drive continuous improvements in service excellence

Check out the incredible speaker line-up to see who will be joining Timothy.

Download The Latest Agenda