Lynette Soh

Managing Director, Premier Customer Care
FedEx Express

4:15 PM Panel: Measuring, Benchmarking & Demonstrating CX ROI

·         NPS, CSAT, NES…how well are we capturing customer satisfaction and fulfilment rates?
·         Redesigning metrics to fit with customers’ interactions in an increasingly digital landscape
·         Shaping internal CX that cultivates loyalty, enhance customer retention and creates customer value

Check out the incredible speaker line-up to see who will be joining Lynette.

Download The Latest Agenda