Managing Director, Premier Customer Care
Summit Day One | Wednesday, 26th September 2018
Sunday, February 9th, 2020
Summit Day Two | Thursday, 27th September 2018
Monday, March 9th, 2020
· NPS, CSAT, NES…how well are we capturing customer satisfaction and fulfilment rates?
· Redesigning metrics to fit with customers’ interactions in an increasingly digital landscape
· Shaping internal CX that cultivates loyalty, enhance customer retention and creates customer value