Felix Liu

Head of New Customer Experience, Group Customer Experience

9:15 AM Designing & Implementing New Customer Experience Standards in the Digital Age

·         How Alibaba is engaging, interacting and delighting their customers in China
·         The blurring of lines between online and offline and strategies on enabling true omni-experience
·         What’s next? Harnessing digitisation and technologies to win over the next generation of customers

Check out the incredible speaker line-up to see who will be joining Felix.

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