Eric van Steen


Customer Experience APAC Transformation Lead
Johnson & Johnson

Summit Day One | Wednesday, 26th September 2018

Sunday, February 9th, 2020


2:15 PM Panel: Designing Effective & Highly Relevant Customer Advocacy Programs

·         Recognising shifts in customer loyalty and behaviors
·         Designing segment-specific customer advocacy and loyalty programs strategies
·         Identifying opportunities to maximise customer lifetime value

Pre-Summit B2B CX Focus Day | Tuesday, 25th September 2018

Thursday, January 9th, 2020



Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda