Akira Mitsumasu


Vice President, Marketing & Strategy
Japan Airlines


2:15 PM Panel: Mapping Experience Journeys for Your Multi-Channel, Multi-Generational Customers

·         Evaluating the differences in expectations, preferences and needs for different customer groups
·         The challenges and effective approaches on developing relevant and inclusive journeys
·         Capturing insights from customer journeys to provide relevant and engaging experiences  


Check out the incredible speaker line-up to see who will be joining Akira.

Download The Latest Agenda