2018 Speakers included

Speakers


Paul Baptist
Senior Director, Solution Engineering APAC
Salesforce
Zal Dastur
COO & Co-Founder
Lucep
Eric van Steen
Customer Experience APAC Transformation Lead
Johnson & Johnson
Uma Talreja
Chief Marketing & Chief Customer Officer
Shoppers Stop
Paul Gaddes
Managing Director, Asia
Pegasystems Inc.
Kara Kandan
Customer Experience Project Manager
Zalora
James Kappadais
Director, vSAN APJ
VMware
David Varvel
Labs Director
Pivotal
Abhishek Arora
Executive Director, Digital Commerce Automation
Standard Chartered Bank

2018 Speaker Faculty


Steve Monaghan
Steve Monaghan
Chairman & Chief Executive Officer, Gen.Life Limited & Partner
True Global Ventures – a FinTech Investments Company
Dheemant Thacker
Dheemant Thacker
Head, Mobile Innovation, Social Media & AI Banking
HDFC Bank
Sandeep Maheswari
Sandeep Maheswari
Technology Director, ASPAC
Johnson & Johnson
Angie Bell
Angie Bell
Head of Asia Pacific
Twilio
Karen Astley
Karen Astley
Vice President, Asia Pacific
Appian
Karen Chan
Karen Chan
SVP, Head of Digital APMEA
C&J Clarks
Anusha Babbar
Anusha Babbar
Senior Director, eCommerce and New Business Models, South East Asia and Australasia
Unilever
Steve Carlile
Steve Carlile
Global Head of Digital Center of Excellence
Nu Skin Enterprises
Alp Altun
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Apala Lahiri
Apala Lahiri
President, HFI Middle East, Asia, Africa, Australia; CEO, Institute of Customer Experience
Human Factors International
Vipul Chawla
Vipul Chawla
Managing Director Asia Pacific
Pizza Hut
Saurav Bhatia
Saurav Bhatia
Global Head Digital Insights, Design & Client Experience
Standard Chartered Bank
Rachel Chen
Rachel Chen
Head of Digital Wealth (dollarDEX)
Aviva
Michelle  Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Celine Le Cotonnec
Celine Le Cotonnec
Chief Data Officer
AXA
Cedric Dias
Cedric Dias
Head - Digital, Social Media and Product Marketing
OCBC Bank
Wook Kwon
Wook Kwon
Regional Head, eCommerce UX
Levi Strauss & Co.
Wynthia Goh
Wynthia Goh
Head of Omnichannel
NTUC
Bayu Febriajie
Bayu Febriajie
Vice President, Innovation & Data Analytics
DBS Bank
Philipp Gockel
Philipp Gockel
Global Senior Manager, Customer Delivery Experience, Global Supply Chain
Schneider Electric
Anjali Kalia
Anjali Kalia
Head of Consumer Connections, APAC
Reckitt Benckiser Health
Adam Geneave
Adam Geneave
Vice President Customer Experience
Wyndham Vacation Resorts Asia Pacific
Manav Kamboj
Manav Kamboj
Chief Technology Officer
PropertyGuru
Nitin Chugh
Nitin Chugh
Country Head, Digital Banking
HDFC Bank
Diane Magers
Diane Magers
CEO
Customer Experience Professionals Associations (CXPA)
Karthikeyan Rajasekharan
Karthikeyan Rajasekharan
Senior Director, Dynamics Business Group Asia Pacific
Microsoft Asia Pacific
Javier Meza
Javier Meza
Chief Marketing Officer, Asia Pacific Group
The Coca-Cola Company
Lynette Soh
Lynette Soh
Managing Director, Premier Customer Care
FedEx Express
Boon Leng Phua
Boon Leng Phua
Director, Customer System & Experience
Ministry of Manpower
Raju Nair
Raju Nair
MD & Regional Head Customer Journey Experience
DBS Bank
Anita Nair
Anita Nair
Head Analytics and Market Insights
Merck
Michael Perera
Michael Perera
Vice President, GO-POINTS
GO-JEK
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Tushar Parashar
Tushar Parashar
Senior Sales Director
Hitachi Solutions Asia Pacific Pte. Ltd.
Nitin Pande
Nitin Pande
Customer Experience & Journeys Lead, Institutional Banking
DBS Bank
Chatrudee Ngamvalairatt
Chatrudee Ngamvalairatt
EVP, Customer Experience Management
Bank of Ayudhya
Jae H Park
Jae H Park
Sales Manager – Singapore
UiPath Pte Ltd
Aik-Phong Ng
Aik-Phong Ng
Managing Director
Fave Singapore & FavePay
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Steve Ng
Steve Ng
Lead, Digital Operations and Platforms
Mediacorp Pte Ltd
Shon Teo
Shon Teo
Vice President & Head of Customer Service
SGX
Manisha Seewal
Manisha Seewal
Head of Marketing
Tokio Marine Insurance Group
Ravi Saraogi
Ravi Saraogi
Co-founder and President APAC
Uniphore Software Systems
Ketan Samani
Ketan Samani
Managing Director & Chief Digital Officer
UBS Wealth Management
Vikas Singh
Vikas Singh
Senior Director of Product Quality and Customer Assurance
HP
Walter de Oude
Walter de Oude
CEO
Singapore Life
Alain Boey
Alain Boey
Chief Transformation Officer
Media Prima
Aylwin Tan
Aylwin Tan
Chief Customer Solutions Officer
Ascendas-Singbridge
Romeo Solas
Customer Loyalty Solutions Lead, APAC
NICE
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Jim Campbell
APAC Solution Lead, Workforce Engagement Management
Genesys
Steve Thompsett
Steve Thompsett
Chief Customer Officer
DHL Supply Chain
Albert Camacho
Design & UX Lead
Circles.Life
Bianca Wong
Bianca Wong
Director, Voice of Customer
Globe Telecom
Anila Frederiks
Head of Customer Service Operations
Telstra
Dr.  Yuhui  Yao
Dr. Yuhui Yao
Vice President, Group Customer Analytics & Behavioural Insights
FWD Group
Darren Hauschild
Managing Director
ActiveOps
James Yeang
James Yeang
Head of Products, Digital
Celcom Axiata
Maggie Png
Head of Customer Experience & Design
Ascendas-Singbridge
Vinod Chandramouli
Global Head, Pre Sales & Marketplace
Freshworks
Michael Lytle
Chief Customer Officer, Asia Pacific
Teleperformance
Jacque  Lim
Jacque Lim
Head of Assistance and Medical Services Singapore
International SOS
George Lang
Head of Product, Customer Support
Grab
Shiran Sooriya
Shiran Sooriya
Director Architecture Asia Pacific
Clarins Group
Ian Wilson
SVP Non-Gaming, Operations
Marina Bay Sands
Vinod Muthukrishnan
CEO
CloudCherry
Harpreet Singh Ghai
Director & Head of Customer Relations, Asia, Middle East & Africa
GSK Consumer Healthcare
Fredric Fanthome
Program Director, DBS Group Data First Transformation Program
DBS
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia