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12 - 14 September, 2017
Singapore

Meet the Speakers

2016 Speakers include:


Stanley Chan
Stanley Chan
Sales Director
Emarsys Limited

2016 Speakers


Heath Adams
Heath Adams
Regional Director Asia Pacific
Dapresy
Harris Ang
Harris Ang
Business Development Manager
Emarsys Limited
Rahul Asthana
Rahul Asthana
Regional Marketing Director
Kimberly-Clark Corporation
Binu Azad
Binu Azad
Director Business Analytics & Partner Management
Philips
Louise Barclay
Louise Barclay
Director Core Customer Insights
IAG
Tim Barker
Tim Barker
Director, Customer Experience Management
Confirmit
Troy Barnes
Troy Barnes
Chief Customer Officer
AIA Malaysia
Tom Blackman
Tom Blackman
RVP Sales Asia
Zendesk Singapore
Alain Boey
Alain Boey
Former SVP & Head of Transformation Management
Bank Simpanan Nasional
Chris Brown
Chris Brown
Director Customer Experience Management
Confirmit
Andrew Calvert
Andrew Calvert
Sales Operations Director
Miller Heiman Group
Kamal Chandramohan
Kamal Chandramohan
Director Mobility Practice
Aspire Systems
Panchali Chandrashekhar
Panchali Chandrashekhar
Head Global Customer Experience Hub
Atlas Copco
Finny Chellakumar
Finny Chellakumar
Head of Digital Business
Aspire Systems
Kate Christiansen
Kate Christiansen
Author & CEO
The Adaptive Advantage
Sandra De Zoysa
Sandra De Zoysa
Group Chief Customer Officer
Dialog Axiata Plc
Bartosz Demczuk
Bartosz Demczuk
Sales Director
Comarch
Carol Fong
Carol Fong
Director, General Business Sales
Salesforce
Neil Frith
Neil Frith
Chief Operating Officer
AXA Life Insurance Singapore
Jean-Daniel Gauthier
Jean-Daniel Gauthier
CCO
Digital Billions
Adam Geneave
Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific
Philipp Gockel
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Wynthia Goh
Wynthia Goh
Chief Digital Officer Asia
Aviva
Shefali Gupta
Shefali Gupta
SVP DBS Improvement Program
DBS Bank
Dominic Hoffmann
Dominic Hoffmann
SVP, Regional Head of Customer Experience
Lazada Group
Gareth James
Gareth James
Solutions Engineering APAC
Interactive Intelligence
Leslie Joseph
Leslie Joseph
Senior Director Marketing
[24]7 Inc.
Nicki Kenyon
Nicki Kenyon
VP, Digital & Marketing Transformation APAC
Visa
Mike Keohane
Mike Keohane
Senior Enterprise Account Executive
Zendesk Singapore
Shekar Khosla
Shekar Khosla
Chief Commercial Officer
Kellogg Company
Prem K. Kiswanath
Prem K. Kiswanath
Co-Founder & Chief Brand Officer
CloudCherry
Dr Shonali Krishnaswamy
Dr Shonali Krishnaswamy
Researcher & Data Scientist
Institute for Infocomm Research (I2R), A*STAR
Saji Kumar
Saji Kumar
Managing Director
Market Probe
Nik Laming
Nik Laming
General Manager Loyalty Division
Cebu Pacific Air
Jessica Li
Jessica Li
Director of Customer & Logistics Services
Johnson & Johnson Vision Care
Andrea Lim
Andrea Lim
Solutions Consultant
Medallia
Mark Liversidge
Mark Liversidge
Chief Marketer & VP Asia Pacific
Hilton Worldwide
Kristi Mansfield
Kristi Mansfield
Director CX Strategy & Transformation
Oracle
Yasir Manzoor
Yasir Manzoor
GM Video Services
PTCL
Bill McMurray
Bill McMurray
Managing Director APAC & Japan
Qualtrics
Alyona Medelyan
Alyona Medelyan
CEO
Thematic
Balasz Molnar
Balasz Molnar
Head of Marketing Strategy & Campaigns APAC
Uber
Laxman Murugappan
Laxman Murugappan
Co-Founder & Principal Consultant
Academy of Customer Experience
Cecily Ng
Cecily Ng
Area Vice President - Enterprise Sales
Salesforce
Sherie Ng
Sherie Ng
Managing Director, Strategic Region, Enterprise Group
NICE
Annie Ong
Annie Ong
Regional Sales Director, Enterprise Sales
Salesforce
Sandie Overtveld
Sandie Overtveld
Vice President Sales APAC
Zendesk
Kalpesh Parmar
Kalpesh Parmar
Customer Collaboration Director, Global Sales
Unilever
Silvia Petroni
Silvia Petroni
Head of Product Range Management & Innovation
LafargeHolcim Asia Pacific
Dale Preston
Dale Preston
Head of Customer Voice
Coles
Jean-Marc Provost
Jean-Marc Provost
Head of Digital Solution APAC
Genesys
Chris Reed
Chris Reed
Global CEO & Founder
Black Marketing
Toni Ruotanen
Toni Ruotanen
Country Manager
honestbee
Stephane Sanchez
Stephane Sanchez
Global Customer Experience Project Manager
Caterpillar
Peter Shankman
Peter Shankman
Author
Zombie Loyalists: Using Great Service to Create Rabid Fans
Kumaran Shanmuhan
Kumaran Shanmuhan
Vice President of Global Solutions
Jacada
Molly Shea
Molly Shea
Senior Vice President & General Manager
Western Union
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Roshandev Singh
Roshandev Singh
Enterprise Business Manager
LogMeIn
Pooja Sodhi
Pooja Sodhi
Head of Digital & E-commerce
The Dairy Farm Group
Brian Solis
Brian Solis
Principal at Altimeter Group, a Prophet Company & Author
X: The Experience When Business Meets Design
Jimmy Storrier
Jimmy Storrier
General Manager Asia
JBA Digital
Rod Strother
Rod Strother
VP Digital Transformation
Starhub
Lipika Subbiah
Lipika Subbiah
Enterprise Account Manager
MHI Global
Kenji Suzumura
Kenji Suzumura
Executive Vice President & Founder
Plus Alpha Consulting
Joshua Tan
Joshua Tan
Head of CRM
Zalora
Simon Tate
Simon Tate
Area Vice President, Commercial Sales
Salesforce
Raymond Teo
Raymond Teo
Certified Lego Serous Player Facilitator & Regional Six Sigma Master Black
Linde Gas Asia
Joseph Toh
Joseph Toh
CEO
Digital Billions
Simon Trilsbach
Simon Trilsbach
General Manager, Experian Data Quality
Experian
Jasper van Veen
Jasper van Veen
SVP, Head of Digital Innovation & UX Design
TMB Bank
Jamshed Wadia
Jamshed Wadia
Director of Digital Marketing & Media, Asia Pacific & Japan
Intel
Chris Walls
Chris Walls
Head of CRM
Sephora Digital
Wan Ezrin Sazli Wan Zahari
Wan Ezrin Sazli Wan Zahari
Head of People
AirAsia & AirAsia X
Cyprian Wong
Cyprian Wong
Head of User Experience & Design
UBS Wealth Management
Johann Wrede
Johann Wrede
Global VP of Audience, Brand & Content Marketing
SAP Hybris
Dr. Michael Wu
Dr. Michael Wu
Chief Scientist
Lithium
Frank Yazdi
Frank Yazdi
Head of Client Services Asia Pacific Operations
Societe Generale
Victoria Yustinovich
Victoria Yustinovich
Regional Customer Experience Strategy Manager
General Motors International