12 - 14 September, 2017
Marina Bay Sands, Singapore, Singapore

Meet the Speakers

2017 Speakers


Troy Barnes
Troy Barnes
Chief Customer Officer
AIA Malaysia
Alain Boey
Alain Boey
SVP Digital Banking
Bank Simpanan Nasional
Adam Geneave
Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific
Philipp Gockel
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Dominic Hoffmann
Dominic Hoffmann
Chief Customer Experience Officer
Lazada Malaysia (Alibaba Group)
Toni Ruotanen
Toni Ruotanen
Country Manager
Honestbee
Frank Yazdi
Frank Yazdi
Head of Client Services Asia Pacific Operations
Societe Generale
Giovanni Tavani
Giovanni Tavani
Global Social Media Support Manager
Dell
Simon  Davies
Simon Davies
Vice President, Dynamics
Microsoft Asia
Christopher  Loh
Christopher Loh
Group Chief Strategy Officer
RHB Banking Group
Manik Nangia
Manik Nangia
Director Marketing & Chief Digital Officer
Max Life Insurance
Luca  Griseri
Luca Griseri
Head of Loyalty
Ipsos
Claire Sporton
Claire Sporton
VP Customer Experience Management
Confirmit
Scott Polchleb
Scott Polchleb
Senior Director, Innovation & Customer Experience Design APAC
VISA
Gordon Nugent
Gordon Nugent
Head of Omnichannel Consumer APJ
HP
Stan  Bilinski
Stan Bilinski
Director Digital Strategy APAC Lead
Takeda
Craig DeLarge
Craig DeLarge
Head of Digital Acceleration, Emerging Markets
Takeda Pharmaceutical Company
Marc McAllister
Marc McAllister
VP & MD International Sales Markets
Harley-Davidson Motor Company
Venkatesh  Subbaraman
Venkatesh Subbaraman
Regional Chief Operating Officer
ANZ
Daniele Perotti
Daniele Perotti
Marketplace Operations Director
Global Fashion Group
Serene Lee
Serene Lee
Head of Insights, Design & Culture
DBS Bank
Hemlata Mansukhani
Hemlata Mansukhani
Head of Customer Service
Sephora Digital
Erik  Hermanson
Erik Hermanson
Global Head of Digital & CX
Giant Bicycle
Gerald  Ang
Gerald Ang
Director of Marketing & Communications
Discovery Networks Asia Pacific
Marianne Køien Paulsen
Marianne Køien Paulsen
Director, Customer Experience Management
Confirmit
Mikkel  Hansen
Mikkel Hansen
Consultant
Asia Miles
Dave Ong
Dave Ong
Head of Passenger Service
SMRT
Shafi Shaikh
Shafi Shaikh
EVP Customer Delivery, APAC
Mastercard
Jacqueline Mundkur
Jacqueline Mundkur
Group Head Customer Service
The Future Group
Yaniv  Reznik
Yaniv Reznik
Chief Product Officer & SVP, Customer Success
Nanorep
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Michelle Choo
Michelle Choo
Director Customer Experience
Singtel
Matthieu  Fournier
Matthieu Fournier
Sales Director
Wavecell
David Oliver
David Oliver
Director of Client Insight
Aon Center for Innovation and Analytics (ACIA) Singapore
Simon Torring
Simon Torring
Head of Innovation and Omni-Channel
Sephora
Jason Bradshaw
Jason Bradshaw
Director Customer Experience
Volkswagen Australia
Afeef  Hussain
Afeef Hussain
Regional Director of Training. Development & Quality Assurance
Lux* Maldives
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Niamh Bryne
Niamh Bryne
Head of Customer Experience APAC & EMEA
Citi
Sylvain  Hou
Sylvain Hou
Head of Product
Wavecell
Douglas Lim
Douglas Lim
Head of Customer Service & Logistics Operations
Midea Group
Sonia Wedrychowicz
Sonia Wedrychowicz
MD, Head of DBS Consumer Bank Technology
DBS Bank
Jet Choy
Jet Choy
Director, Head of Digital Experience & Design
Singtel
Young  Kim
Young Kim
Partner, Executive Creative Director
Prophet
Alp Altun
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Nicco Tan
Nicco Tan
VP Relationship Marketing & Social Media
Resorts World Genting
Gautam  Borah
Gautam Borah
Vice President, Customer Operation
Vodafone India
Dr. Alok Bharadwaj
Dr. Alok Bharadwaj
Senior Vice President
Canon Singapore Pte Ltd
Tony Nga
Tony Nga
VP & Head of Customer Experience
Grab
John Epok Pascual
John Epok Pascual
Head of Customer Service Operations
Circles.Life
Alessandro  Duri
Alessandro Duri
Regional Director of Operations
Zalora
Ian  Wilson
Ian Wilson
SVP, Hotel Operations
Marina Bay Sands
Nicolas Payen
Nicolas Payen
Founder
Future Economy Studio
Kenji Suzumura
Kenji Suzumura
Vice President
Plus Alpha Consulting
Enrique Pinilla
Enrique Pinilla
Digital Marketing & eCommerce Leader Asia
3M
Tyrone Almeida
Tyrone Almeida
Director of Marketing & Commercial Insights, ASEAN
The Coca-Cola Company
Angela Hunter
Angela Hunter
EVP & Chief Customer Officer
Prudential Assurance Company Singapore
Jonathan Ye
Jonathan Ye
Head of Digital & Social
Huawei Technologies
Stamford  Low
Stamford Low
Head of Customer Service
M1
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Nikolay Novozhilov
Nikolay Novozhilov
Chief Data Scientist
Wego.com
Ville  Osterlund
Ville Osterlund
SVP, Global User Insights
Digitalist Group
Ajay Mathur
Ajay Mathur
Vice President Director - Retail & Wealth, Indonesia
PT. Bank ANZ Indonesia
Vikas Jain
Vikas Jain
Marketing Director
Funding Societies Pte. Ltd
Miao Song
Miao Song
CIO & VP IT ASPAC
Johnson & Johnson
Hyunju Lee
Hyunju Lee
Chief Design Officer & Design Thinking Facilitator
UXStudio
Maz  Amirahmadi
Maz Amirahmadi
CEO
ABN Impact
Philipp  Kristian
Philipp Kristian
Innovation Strategist & Author
The Trust Economy
Raju Nair
Raju Nair
MD & Regional Head Customer Journey Experience
DBS Bank
Dominic Koh
Dominic Koh
VP, Head of Priceless Marketing
MasterCard
Frank Eliason
Frank Eliason
Partner
Brian+Trust Partners
Gabrielle Dracopoulos
Gabrielle Dracopoulos
VP Customer Advocacy
Citi Bank
Ketan Samani
Ketan Samani
Managing Director & Chief Digital Officer
UBS Wealth Management
Keya Chaturvedi
Keya Chaturvedi
Trend Research Manager
DHL
Rebecca  Eclipse
Rebecca Eclipse
Chief Customer Officer
Globe Telecom
Ahmed Gharawi
Ahmed Gharawi

Saudi Telecom Company
Randy Pangalila
Randy Pangalila
Head of Mobile Financial Services
Indosat
Tom Hogg
Tom Hogg
Regional Managing Director APAC
Digitalist Group
Ganesh Kashyap
Ganesh Kashyap
GM & Director eCommerce
Mondelez International
Sami  Ammous
Sami Ammous
Sales Engineering Director, APAC
Avaya
Francesco Lagutaine
Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife
Luke Cream
Luke Cream
Customer Experience Leader Asia
3M
Amit  Pradhan
Amit Pradhan
Account Director
Customer Experience Oracle
Bill McMurray
Bill McMurray
Managing Director, Asia Pacific & Japan
Qualtrics
Satyaki Banerjee
Satyaki Banerjee
Head, Transformation & Operations
Luxasia
Vinod  Muthukrishnan
Vinod Muthukrishnan
CEO
CloudCherry