25 - 28 September, 2018
Marina Bay Sands,
Sands Expo and Convention Centre, Singapore

Meet the Speakers

2017 Speakers


Troy Barnes
Troy Barnes
Chief Customer Officer
AIA Malaysia
Alain Boey
Alain Boey
SVP Digital Banking
Bank Simpanan Nasional
Adam Geneave
Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific
Philipp Gockel
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Dominic Hoffmann
Dominic Hoffmann
Chief Customer Experience Officer
Lazada Malaysia (Alibaba Group)
Frank Yazdi
Frank Yazdi
Head of Client Services Asia Pacific Operations
Societe Generale
Jet Choy
Jet Choy
Director, Head of Digital Experience & Design
Singtel
Amit  Pradhan
Amit Pradhan
Account Director
Oracle Corporation
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Nicolas Payen
Nicolas Payen
Founder
Future Economy Studio
Vinod  Muthukrishnan
Vinod Muthukrishnan
CEO
CloudCherry
Douglas Lim
Douglas Lim
Head of Customer Service & Logistics Operations
Midea Group
Simon  Davies
Simon Davies
Vice President, Dynamics
Microsoft Asia
Steve McArthur
Steve McArthur
Former Regional Head of Customer Success
CXA Group
John Epok Pascual
John Epok Pascual
Head of Customer Service Operations
Circles.Life
Luca  Griseri
Luca Griseri
Head of Loyalty
Ipsos
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Nikolay Novozhilov
Nikolay Novozhilov
Head of Digital Products
NTUC Link
Bartosz Demczuk
Bartosz Demczuk
Consulting Director
Comarch
Dr. Alok Bharadwaj
Dr. Alok Bharadwaj
Former Vice President
Canon Singapore Pte Ltd
Stan  Bilinski
Stan Bilinski
Director Digital Strategy APAC Lead
Takeda
Craig  DeLarge
Craig DeLarge
Head of Digital Acceleration, Emerging Markets
Takeda Pharmaceutical Company
Jonathan Ye
Jonathan Ye
Head of Digital & Social
Huawei Technologies
Venkatesh  Subbaraman
Venkatesh Subbaraman
Regional Chief Operating Officer
ANZ
Alp Altun
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Raju Nair
Raju Nair
MD & Regional Head Customer Journey Experience
DBS Bank
Rainbow Cheung
Rainbow Cheung
Head of Social
Salesforce
Enrique Pinilla
Enrique Pinilla
Digital Marketing & eCommerce Leader Asia
3M
Erik  Hermanson
Erik Hermanson
Global Head of Digital & CX
Giant Bicycle
Soon Yong  Koh
Soon Yong Koh
Vice President, Sales, Asia
Vision Critical
Keya Chaturvedi
Keya Chaturvedi
Trend Research Manager
DHL
Mikkel  Hansen
Mikkel Hansen
Consultant
Asia Miles
Ian  Wilson
Ian Wilson
SVP, Hotel Operations
Marina Bay Sands
Randy Pangalila
Randy Pangalila
Head of Mobile Financial Services
Indosat
Jian Sern Loo
Jian Sern Loo
GM Customer Experience & Process Improvement
Hong Leong Bank
Ajay Mathur
Ajay Mathur
Vice President Director - Retail & Wealth, Indonesia
PT. Bank ANZ Indonesia
Yaniv  Reznik
Yaniv Reznik
Chief Product Officer & SVP, Customer Success
Nanorep
Shon Teo
Vice President & Head of Customer Service
SGX
Luke Cream
Luke Cream
Customer Experience Leader Asia
3M
Matthieu  Fournier
Matthieu Fournier
Sales Director, Asia
Wavecell
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Satyaki Banerjee
Satyaki Banerjee
Head, Transformation & Operations
Luxasia
Su-Ann Teh
Su-Ann Teh
Head, Strategic Planning - Customer Experience & Analytics
Hong Leong Bank
Frank Eliason
Frank Eliason
Partner
Brian+Trust Partners
Afeef  Hussain
Afeef Hussain
Regional Director of Training. Development & Quality Assurance
Lux* Maldives
Salil Chugh
Deputy General Manager, Digital Channels
ICICI Bank
Manik Nangia
Manik Nangia
Director Marketing & Chief Digital Officer
Max Life Insurance
Sylvain  Hou
Sylvain Hou
Head of Product
Wavecell
Philipp  Kristian
Philipp Kristian
Innovation Strategist & Author
The Trust Economy
Serene Lee
Serene Lee
Head of Insights, Design & Culture
DBS Bank
Wendy Hogan
Wendy Hogan
CX & Marketing Transformation & Strategy Director
Oracle
Ganesh Kashyap
Ganesh Kashyap
GM & Director eCommerce
Mondelez International
Young  Kim
Young Kim
Partner, Executive Creative Director
Prophet
Angela Hunter
Angela Hunter
EVP & Chief Customer Officer
Prudential Assurance Company Singapore
Marc McAllister
Marc McAllister
VP & MD International Sales Markets
Harley-Davidson Motor Company
Gautam  Borah
Gautam Borah
Vice President, Customer Operation
Vodafone India
Ahmed Gharawi
Ahmed Gharawi

Saudi Telecom Company
Simon Torring
Simon Torring
Head of Innovation and Omni-Channel
Sephora
Peter  Fulcher-Meredith
Peter Fulcher-Meredith
Director. Communication & Strategy
Freeman XP
Gordon Nugent
Gordon Nugent
Head of Omnichannel Consumer APJ
HP
Alessandro  Duri
Alessandro Duri
Regional Director of Operations
Zalora
Miao Song
Miao Song
CIO & VP IT ASPAC
Johnson & Johnson
Marianne Køien Paulsen
Marianne Køien Paulsen
Director, Customer Experience Management
Confirmit
Kenji Suzumura
Kenji Suzumura
Vice President
Plus Alpha Consulting
Bill McMurray
Bill McMurray
Managing Director, Asia Pacific & Japan
Qualtrics
Tony Nga
Tony Nga
VP & Head of Customer Experience
Grab
Vaasu  Gavarasana
Vaasu Gavarasana
Head of Digital
IAG Asia
Hemlata Mansukhani
Hemlata Mansukhani
Head of Customer Service
Sephora Digital
Stamford  Low
Stamford Low
Head of Customer Service
M1
Ketan Samani
Ketan Samani
Managing Director & Chief Digital Officer
UBS Wealth Management
Michelle Choo
Michelle Choo
Director Customer Experience
Singtel
Ville  Osterlund
Ville Osterlund
SVP, Global User Insights
Digitalist Group
Claire Sporton
Claire Sporton
VP Customer Experience Management
Confirmit
Tyrone Almeida
Tyrone Almeida
Director of Marketing & Commercial Insights, ASEAN
The Coca-Cola Company
Michelle O'Neill
Michelle O'Neill
Senior Creative Strategist, Singapore
FreemanXP
Jacqueline Mundkur
Jacqueline Mundkur
Group Head Customer Service
The Future Group
Maz  Amirahmadi
Maz Amirahmadi
CEO
ABN Impact
Christopher  Loh
Christopher Loh
Group Chief Strategy Officer
RHB Banking Group
Niamh Bryne
Niamh Bryne
Head of Customer Experience APAC & EMEA
Citi
Dominic Koh
Dominic Koh
VP, Consumer Marketing APAC
MasterCard
Dave Ong
Dave Ong
Head of Passenger Service
SMRT
Vikas Jain
Vikas Jain
Marketing Director
Funding Societies Pte. Ltd
Sandeep  Maheswari
Sandeep Maheswari
IT Director – Medical Devices ASPAC
Johnson & Johnson
Jason Bradshaw
Jason Bradshaw
Director Customer Experience
Volkswagen Australia
Rebecca  Eclipse
Rebecca Eclipse
Chief Customer Officer
Globe Telecom
Gerald  Ang
Gerald Ang
Director of Marketing & Communications
Discovery Networks Asia Pacific
Nicco Tan
Nicco Tan
VP Relationship Marketing & Social Media
Resorts World Genting
Tom Hogg
Tom Hogg
Regional Managing Director APAC
Digitalist Group
David Oliver
David Oliver
Director of Client Insight
Aon Center for Innovation and Analytics (ACIA) Singapore
Sami  Ammous
Sami Ammous
Managing Director, ASEAN
Avaya
Eleanor Jones
Eleanor Jones
Director of Digital & Customer Leadership
The Coca-Cola Company