Shortlisted Entries

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This year we received a record 148 entries from 65 unique companies across 12 categories. After extended review by our esteemed Panel of Judges, we are proud to share with you the complete list of organisations that have made the cut. The winners will be celebrated at the Gala Dinner Awards taking place at Marina Bay Sands on Tuesday, 12th September 2017.

Best Brand Experience Award
AXA Affin General Insurance Berhad
Maybank
Ocean Network Express

Best Contact Centre Award
Ayudhaya Capital Services Krungsri
Celcom Axiata Berhad
DBS
DHL Express Bangladesh
Far EasTone Telecommunications
FWD Singapore
HP Inc. CS Apj Care Centre
HSBC Electronic Data Processing
National Environment Agency

Best Customer Experience Award
Australia Post
Celcom Axiata Berhad
CIMB Bank
DBS
FWD Singapore
Global Cloud Xchange
Hong Kong Tourism Board
HP India
Intuit Singapore
Ministry of Manpower
Mumbai International Airport
ION Orchard
NCS Pte Ltd
Philippine Savings Bank
RHB Bank
SP Services
Titan Company

Best Omni-Channel Experience Award
Alliance Bank Malaysia
Concentrix
Globe Telecom
Kanmo Retail Group & SmartOSC
Maybank

Best Social Media Strategy Award
AXA Affin General Insurance Berhad
Celcom Axiata Berhad
HDFC Bank
HP Inc. CS Apj Care Centre
Philippine Savings Bank

Best CX Personality Award
Mary Felicia Sim, ION Orchard
Michelle Liew, RHB Bank Nerhad
Zatina Zakaria, Etiqa Insurance & Takaful

Best Use of CEM Technology Award
AXA Hong Kong
DHL Express
Everise
Hyperlab
Tenaga Nasional Berhad


Best Customer Experience Team Award
AXA Hong Kong
Global Cloud Xchange
Hong Kong Tourism Board
Intuit Singapore
ION Orchard
Ayudhaya Capital Services Krungsri
Maybank
Ministry of Manpower
NTUC Club
Philippine Savings Bank
Ping An Technology

Best Digital Experience Award
Alliance Bank Malaysia Berhad
Aviva Asia Digital (Dollardex)
Batelco (Bahrain), AFS (Bahrain) and Mahindra Comviva (India)
Celcom Axiata Berhad
DBS
Dialog Axiata Plc
Far EasTone Telecommunications
FWD Singapore
Goibibo
Ministry of Manpower
RHB Bank
Turkcell

Best Employee Engagement Award
Alexander Mann Solutions
Concentrix
DBS
HP Inc. CS Apj Care Centre
HSBC Electronic Data Processing
Metrobank Card
PT. Angkasa Pura (Persero)
RHB Bank Berhad
Tauzia Hotels

Best Use of Mobile
Alliance Bank
Australia Post
Ayala Rewards Circle
Batelco (Bahrain), AFS (Bahrain) and Mahindra Comviva (India)
Celcom Axiata Berhad
Coca-Cola
Government Savings Bank
HDFC Bank
Hong Kong Tourism Board
Maybank
Philippine Savings Bank

CX Vendor Excellence Award
Accenture Interactive
Concentrix
Everise
FWD Singapore
Kantar IMRB
Tech Mahindra Business Process Services

 

To secure your table, please contact our Awards Team at cxasiaawards@iqpc.com.sg or at +65 6722 9388.

For further information on the awards and the 6th Customer Experience Management Asia Summit, you can view the brochure.