This award recognises the delivery of exceptional customer experience across various digital channels and touchpoints. The Best Digital Experience Awards provides a vehicle for sharing best practices in engaging tech-savvy consumers through the strategic alignment of digital platforms, marketing and customer interactions.
This award recognises any type of vendor (software, research firm, consultant etc.) that has significantly contributed to the success of their client’s customer experience programs.
This award recognises companies who have made the best use of technologies as a core strategy in their commitment to elevate the overall system efficiency, resources management and Customer Service quality. In addition, connectivity and harmonisation of these technologies will also be taken into consideration.
This award recognises organisations’ achievements in the delivery of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.
This award recognises companies that have achieved incredible brand equity through innovative marketing and consumer-centric engagement strategies contributing directly to improved brand relationships and thereby customer experience.
This award focuses on the program that highlights meaningful engagement with consumers using a mobile platform. Entrants must demonstrate innovativeness and effective use of mobile channels including, but not limited to, QR codes, apps, games, location-based services and mobile web marketing.
This award recognises organisations who are utilising social media as a strategic channel for excellent customer interaction, engagement, service support, marketing and sales promotion contributing to a seamless end-to-end omni-channel customer experience. Judges will consider the impact of social media on improving customer satisfaction, loyalty and brand or product awareness. In addition, response time, self-services, knowledge management and the use of social media application will also be taken into consideration in marketing impact, usability, scalability and viral nature of their social media program.
This award recognises and promotes Contact Centres that utilise innovative methods, metrics and ideas to provide quality support to their customers with strong business performance. Judges will consider each submission based on the demonstrable utilization of the core and advanced principles of effective contact centre management, regardless of the size of the centre. Internal management of the Contact Centre, creative staff incentive programs and telemarketing strategies will also be taken into consideration.
This award recognises companies that demonstrates the most compelling and holistic approach when it comes to their workforce engagement strategy. The submission needs to provide evidence that their strategies proved successful in making their employees more fulfilled in their work by providing methods and metrics used to measure ROI.
This award recognises the group of individuals who demonstrates extraordinary commitment to delivering exceptional customer experience. In addition, service interactions, service culture, team spirit, product knowledge, and customer service best practices are taken into consideration.
This award celebrates and promotes the highest level of customer experience across Asia. This Awards will honor and recognise organizations that promote an exceptional end-to end customer experience by putting their customers at the heart of every process, people and technology.
This award recognises a Customer Experience Leader who has played a critical role in ensuriang exceptional customer experience and consistent service delivery across channels, “bringing the customer” into decisions across the company, encouraging employee engagement, and implementing CX methodologies to translate customer experience into tangible business outcomes in the organisation. You may nominate a maximum of two individuals from your organisation who fits the above criteria. Once announced, all finalists will need to submit a short video clip that showcases the nominee’s exceptional contribution in CX.