Network with 350+ CX leaders at the 2018 CX Asia Summit in Singapore. Discover the benefits of partnering with the event by downloading the sponsorship prospectus
Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships.
There is no denying that in 2017 for organisations to stay ahead of their competitors and differentiate themselves within the market, they need to focus on providing an excellent customer experience. But while some elements of a CX programme can be created and managed in-house, no company can be a jack-of-all-trades.
To really grow the programme and continuously update it to keep up with changing customer needs and expectations you need to create a business plan for investment internally and partner with external experts to help you achieve your goals.
The Customer Experience Buyer’s Guide 2017 helps you with this process by providing guidance, experiences and insights from industry experts from the likes of Forrester, Disney, Virgin Atlantic, Thomas Cook, Levi Strauss & Co, and many more to help you gain the most value from working with a vendor partner.
Download your copy today.
Companies across Asia have now put customer experience (CX) at the top of their boardroom agenda. The interesting question to ask is this: how are they mapping and executing their CX strategy? To discover what these companies have planned in the short to mid-term, we have conducted a survey with CX leaders across Asia. This report will offer insights on key CX priorities, the hottest investment areas and highlight some of the challenges faced by the region's leading companies.
The 5th CEM Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth and we are honoured to be the definitive platform for you to network, benchmark and learn as you continue your organisation’s journey towards greater customer-centricity.
Download this Post Show Report to learn more about what went on at CEM Asia Summit 2017.
Read the biggest CX investments, trends and challenges that will impact APAC companies in the next 12 months.