Join CX leaders to gain a 360 degree view of how your organisation can instil customer-centricity across all stakeholders and business units using AI, personalised experiences and innovative journeys
Wyndham Vacation Resorts Asia Pacific's VP Customer, Experience, Adam Geneave shares ways you can recognise and leverage empathy to stimulate the delivery as well as the final impact of a great CX
Hussain Afeef, Regional Director of Training, Development & Quality Assurance, Lux* Maldives explains why employee experience equates to customer experience and how giving employees a voice in your CX strategy and encouraging innovative service delivery
Jonathan Hwa, Regional Head of Customer Experience, Zalora describes how you can narrow the gap with live service and enable smarter self-service to optimise user experience
See you who you could meet at the 6th Annual Customer Experience Asia Summit!
The 6th Annual CX Asia Summit concluded on a successful note – a sincere thanks to all industry participants who have participated and contributed at this event. With over 70 thought leaders sharing their perspectives and insights across the 4 day event, we trust you came away with inspirational ideas and key takeaways to advance your CX strategy and vision.
Want to know more? Click to download
See which companies have been shortlisted for the #CXAsiaAwards within 12 sought-after categories! Results to be announced on the 26th September at the 6th Customer Experience Asia Summit.
The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives.
Returning for a 4th year, the highly-anticipated 2018 Customer Experience Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!
All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.
Download the brochure to find out more.
The 2017 Customer Experience Asia Excellence Awards paid tribute to organisations and inspiring role models that led the way in providing exceptional customer service. In our third year, we received a record-breaking 148 entries across 12 awards categories. As customer expectations in the region continue to increase and evolve, Asia’s organisations are becoming more creative and attentive in their delivery of great customer experience. CEM Asia would like to thank all entrants for sharing their journey with us.
Download the post-show report to find out more.
Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships.
There is no denying that in 2017 for organisations to stay ahead of their competitors and differentiate themselves within the market, they need to focus on providing an excellent customer experience. But while some elements of a CX programme can be created and managed in-house, no company can be a jack-of-all-trades.
To really grow the programme and continuously update it to keep up with changing customer needs and expectations you need to create a business plan for investment internally and partner with external experts to help you achieve your goals.
The Customer Experience Buyer’s Guide 2017 helps you with this process by providing guidance, experiences and insights from industry experts from the likes of Forrester, Disney, Virgin Atlantic, Thomas Cook, Levi Strauss & Co, and many more to help you gain the most value from working with a vendor partner.
Download your copy today.
Companies across Asia have now put customer experience (CX) at the top of their boardroom agenda. The interesting question to ask is this: how are they mapping and executing their CX strategy? To discover what these companies have planned in the short to mid-term, we have conducted a survey with CX leaders across Asia. This report will offer insights on key CX priorities, the hottest investment areas and highlight some of the challenges faced by the region's leading companies.