Join CX leaders to gain a 360 degree view of how your organisation can instil customer-centricity across all stakeholders and business units using AI, personalised experiences and innovative journeys
Wyndham Vacation Resorts Asia Pacific's VP Customer, Experience, Adam Geneave shares ways you can recognise and leverage empathy to stimulate the delivery as well as the final impact of a great CX
Hussain Afeef, Regional Director of Training, Development & Quality Assurance, Lux* Maldives explains why employee experience equates to customer experience and how giving employees a voice in your CX strategy and encouraging innovative service delivery
Jonathan Hwa, Regional Head of Customer Experience, Zalora describes how you can narrow the gap with live service and enable smarter self-service to optimise user experience
See you who you could meet at the 6th Annual Customer Experience Asia Summit!
The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives.
Returning for a 4th year, the highly-anticipated 2018 Customer Experience Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!
All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.
Download the brochure to find out more.
The 2017 Customer Experience Asia Excellence Awards paid tribute to organisations and inspiring role models that led the way in providing exceptional customer service. In our third year, we received a record-breaking 148 entries across 12 awards categories. As customer expectations in the region continue to increase and evolve, Asia’s organisations are becoming more creative and attentive in their delivery of great customer experience. CEM Asia would like to thank all entrants for sharing their journey with us.
Download the post-show report to find out more.