PDF

The Customer Experience Buyer's Guide 2017

The Customer Experience Buyer's Guide 2017

Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships. 

There is no denying that in 2017 for organisations to stay ahead of their competitors and differentiate themselves within the market, they need to focus on providing an excellent customer experience. But while some elements of a CX programme can be created and managed in-house, no company can be a jack-of-all-trades. 

To really grow the programme and continuously update it to keep up with changing customer needs and expectations you need to create a business plan for investment internally and partner with external experts to help you achieve your goals. 

The Customer Experience Buyer’s Guide 2017 helps you with this process by providing guidance, experiences and insights from industry experts from the likes of Forrester, Disney, Virgin Atlantic, Thomas Cook, Levi Strauss & Co, and many more to help you gain the most value from working with a vendor partner. 

Download your copy today.

Rethinking Your Approach To Customer Experience

Rethinking Your Approach To Customer Experience

Rethink. Unify. Innovate. Deliver. These four core pillars of the 6th Annual Customer Experience Asia Summit are integral to creating great customer experience. Ahead of Asia’s number one customer experience event, we shall be exploring these four areas in a series of articles providing you with a taster of how to approach your customer experience programme.
The Age of AI

The Age of AI

Seemingly overnight, Artificial Intelligence (AI) has moved from a plot point in science fiction movies to a core technology for companies such as Google, Facebook, Baidu, Microsoft, and Amazon. But the idea of AI — of machines that can sense, classify, learn, reason, predict, and interact — has been around for decades. Today, the combination of massive and available datasets, inexpensive parallel computing, and advances in algorithms has made it possible for machines to function in ways that were previously unthinkable.
CEM Asia Summit 2017 Profiling Report

CEM Asia Summit 2017 Profiling Report

Companies across Asia have now put customer experience (CX) at the top of their boardroom agenda. The interesting question to ask is this: how are they mapping and executing their CX strategy? To discover what these companies have planned in the short to mid-term, we have conducted a survey with CX leaders across Asia. This report will offer insights on key CX priorities, the hottest investment areas and highlight some of the challenges faced by the region's leading companies.

View Your Event Guide - Customer Experience Asia 2018

View Your Event Guide - Customer Experience Asia 2018

Join CX leaders to gain a 360 degree view of how your organisation can instil customer-centricity across all stakeholders and business units using AI, personalised experiences and innovative journeys

5 Data-Driven Tech Trends Shaping Customer Experience in 2017

5 Data-Driven Tech Trends Shaping Customer Experience in 2017

5 Data-Driven Tech Trends Taking Customer Experience to the Next Level: 1. Mobile continues to intensify “micro-moments” 2. Artificial Intelligence creates an absolute 360-degree customer view 3. Chatbots act as a “self-serve” way to connect with customers immediately 4. The Internet of Things enables faster customer insights 5. Customer experience cloud suites prevail
2017 Customer Experience Asia Excellence Awards Post-Show Report

2017 Customer Experience Asia Excellence Awards Post-Show Report

The 2017 Customer Experience Asia Excellence Awards paid tribute to organisations and inspiring role models that led the way in providing exceptional customer service. In our third year, we received a record-breaking 148 entries across 12 awards categories. As customer expectations in the region continue to increase and evolve, Asia’s organisations are becoming more creative and attentive in their delivery of great customer experience. CEM Asia would like to thank all entrants for sharing their journey with us.

Download the post-show report to find out more.

CEM Asia Summit 2017 Post Show Report

CEM Asia Summit 2017 Post Show Report

The 5th CEM Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth and we are honoured to be the definitive platform for you to network, benchmark and learn as you continue your organisation’s journey towards greater customer-centricity.

Download this Post Show Report to learn more about what went on at CEM Asia Summit 2017.

CEM Asia 2018 Awards Brochure

CEM Asia 2018 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. 

Returning for a 4th year, the highly-anticipated  2018 Customer Experience Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!

All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.  

Download the brochure to find out more. 

Review the Customer Experience Management 2017 Post Event Report

Review the Customer Experience Management 2017 Post Event Report

The 5th CEM Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth and we are honoured to be the definitive platform for you to network, benchmark and learn as you continue your organisation’s journey towards greater customer-centricity.

Download this Post Show Report to learn more about what went on at CEM Asia Summit 2017.

Empathy in the Customer Journey - Wyndham Vacation Resorts Asia Pacific

Empathy in the Customer Journey - Wyndham Vacation Resorts Asia Pacific

Wyndham Vacation Resorts Asia Pacific's VP Customer, Experience, Adam Geneave shares ways you can recognise and leverage empathy to stimulate the delivery as well as the final impact of a great CX

Optimising Internal Customer's Journey to Engage & Empower - Lux Maldives

Optimising Internal Customer's Journey to Engage & Empower - Lux Maldives

Hussain Afeef, Regional Director of Training, Development & Quality Assurance, Lux* Maldives explains why employee experience equates to customer experience and how giving employees a voice in your CX strategy and encouraging innovative service delivery


Creating Frictionless, Smart & Effective Customer Self-Service across Channels - Zalora

Creating Frictionless, Smart & Effective Customer Self-Service across Channels - Zalora

Jonathan Hwa, Regional Head of Customer Experience, Zalora describes how you can narrow the gap with live service and enable smarter self-service to optimise user experience

2018 CX Asia Excellence Awards Shortlist

2018 CX Asia Excellence Awards Shortlist

See which companies have been shortlisted for the #CXAsiaAwards within 12 sought-after categories! Results to be announced on the 26th September at the 6th Customer Experience Asia Summit.