Cx Excellence Awards Application Form Best Social Media Strategy
CX Excellence Awards Application Form - Best Social Media Strategy
This award recognises organisations who are utilising social media as a strategic channel for excellent customer interaction, engagement, service support, marketing and sales promotion leading to a seamless end-to-end omni-channel customer experience. Judges will consider their contributions in improving customer satisfaction, brand or product awareness, and customer loyalty in the social media community. In addition, response time, self-services, knowledge management and use of social media application and smart phones will also be taken into consideration in marketing impact, usability, scalability, and viral nature of their social media program. Download the application form
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