5 Data Driven Tech Trends Shaping Customer Experience In 2017
5 Data-Driven Tech Trends Shaping Customer Experience in 2017
5 Data-Driven Tech Trends Taking Customer Experience to the Next Level:
1. Mobile continues to intensify “micro-moments”
2. Artificial Intelligence creates an absolute 360-degree customer view
3. Chatbots act as a “self-serve” way to connect with customers immediately
4. The Internet of Things enables faster customer insights
5. Customer experience cloud suites prevail
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