2017 Event Presentations

Empathy in the Customer Journey - Wyndham Vacation Resorts Asia Pacific

Empathy in the Customer Journey - Wyndham Vacation Resorts Asia Pacific

Wyndham Vacation Resorts Asia Pacific's VP Customer, Experience, Adam Geneave shares ways you can recognise and leverage empathy to stimulate the delivery as well as the final impact of a great CX

Optimising Internal Customer's Journey to Engage & Empower - Lux Maldives

Optimising Internal Customer's Journey to Engage & Empower - Lux Maldives

Hussain Afeef, Regional Director of Training, Development & Quality Assurance, Lux* Maldives explains why employee experience equates to customer experience and how giving employees a voice in your CX strategy and encouraging innovative service delivery


Creating Frictionless, Smart & Effective Customer Self-Service across Channels - Zalora

Creating Frictionless, Smart & Effective Customer Self-Service across Channels - Zalora

Jonathan Hwa, Regional Head of Customer Experience, Zalora describes how you can narrow the gap with live service and enable smarter self-service to optimise user experience