2018 Award Winners

Read the 2018 Award Winners Press Release Here

BEST DIGITAL EXPERIENCE

GOLD: Alliance Bank Malaysia Berhad

SILVER: Ministry of Manpower

BRONZE: DBS Bank Ltd

Honorary Mention: Dialog Axiata Plc

Honorary Mention: Far EasTone Telecommunications

CX VENDOR EXCELLENCE

GOLD: Accenture Interactive Singapore

SILVER: SPARC International Pte Ltd

BRONZE: Tech Mahindra Business Process Services

Honorary Mention: Concentrix

Honorary Mention: Everise


BEST USE OF CEM TECHNOLOGY

GOLD: AXA Hong Kong

SILVER: Tenaga Nasional Berhad

BRONZE: Hyperlab

Honorary Mention: DHL Express Singapore

BEST OMNI-CHANNEL EXPERIENCE

GOLD: Alliance Bank Malaysia Berhad

SILVER: Maybank

BRONZE: Concentrix

Honorary Mention: Globe Telecom

Honorary Mention: Kanmo Retail Group & SmartOSC


BEST BRAND EXPERIENCE

GOLD: Maybank

SILVER: Ocean Network Express Pte Ltd

BRONZE: AXA Affin General Insurance Berhad

BEST SOCIAL MEDIA STRATEGY

GOLD: Celcom Axiata Berhad

SILVER: HP Customer Support APJ Care Center

BRONZE: Philippine Savings Bank

Honorary Mention: HDFC Bank Limited


BEST USE OF MOBILE

GOLD: Hong Kong Tourism Board

SILVER: Australia Post

BRONZE: Philippine Savings Bank

Honorary Mention: Celcom Axiata Berhad

Honorary Mention: Coca-Cola Japan Company

BEST CONTACT CENTRE

GOLD: HP Customer Support APJ Care Center

SILVER: DBS Bank Ltd

BRONZE: Celcom Axiata Berhad

Honorary Mention: DHL Express Bangladesh

Honorary Mention: National Environment Agency


BEST EMPLOYEE ENGAGEMENT

GOLD: DBS Bank Ltd

SILVER: HP Customer Support APJ Care Center

BRONZE: RHB Bank Berhad

Honorary Mention: Alexander Mann Solutions

Honorary Mention: HSBC Electronic Data Processing (M) Sdn Bhd

Honorary Mention: PT Angkasa Pura I (Persero)


BEST CUSTOMER EXPERIENCE TEAM

GOLD: Ministry of Manpower

SILVER: Philippine Savings Bank

BRONZE: Intuit Singapore

Honorary Mention: Ayudhaya Capital Services Krungsri

Honorary Mention: NTUC Club

Honorary Mention: Orchard Turn Developments Pte Ltd

BEST CUSTOMER EXPERIENCE AWARD

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Philippine Savings Bank

BRONZE: Ministry of Manpower

Honorary Mention: FWD Singapore Pte Ltd

Honorary Mention: Mumbai International Airport

Honorary Mention: NCS Pte Ltd

BEST CX PERSONALITY

WINNER: Mary Felicia Sim, Orchard Turn Developments Pte Ltd

CX Rockstar: Zatina Zakaria, Etiqa Insurance & Takaful

CX Rockstar: Michelle Liew, RHB Bank Berhad