12 - 14 September, 2017
Marina Bay Sands, Singapore, Singapore

2017 AWARD WINNERS

BEST DIGITAL EXPERIENCE

GOLD: CIMB

SILVER: Mahindra Comviva and Econet Wireless

BRONZE: DBS Bank Ltd

Honorary Mention: Singtel

Honorary Mention: Siam Commercial Bank

CX VENDOR EXCELLENCE

GOLD: DSI Academy

SILVER: Accenture Interactive

BRONZE: Jirnexu

BRONZE: Terragni Consulting

BEST USE OF CEM TECHNOLOGY

GOLD: Hong Leong Bank Berhad

SILVER: Singtel

BRONZE: Volkswagen Group Australia

Honorary Mention: SMART Communications

Honorary Mention: Johnson & Johnson Medical Asia Pacific

BEST OMNI-CHANNEL EXPERIENCE

GOLD: Singtel

SILVER: Sino Club

BRONZE: DBS Bank Ltd

Honorary Mention: Maybank

BEST BRAND EXPERIENCE

GOLD: Siam Commercial Bank

SILVER: Himawari Life Insurance

BRONZE: Shiseido Travel Retail Asia Pacific

Honorary Mention: Maybank

Honorary Mention: DBS Bank Ltd

BEST SOCIAL MEDIA STRATEGY

GOLD: HP Customer Support APJ Care Center

SILVER: Maybank

BRONZE: DBS Bank Ltd

Honorary Mention: Philippine Savings Bank

Honorary Mention: Ooredoo Myanmar

BEST USE OF MOBILE

GOLD: Mahindra Comviva and Econet Wireless

SILVER: DBS Bank Ltd

BRONZE: AXA Hong Kong

Honorary Mention: Sun Life Financial

Honorary Mention: Singtel

BEST CONTACT CENTRE

GOLD: Singtel

SILVER: DBS Bank Ltd

BRONZE: Maybank

Honorary Mention: CIMB

Honorary Mention: AIA Berhad

BEST EMPLOYEE ENGAGEMENT

GOLD: SP Group

SILVER: DBS Bank Ltd

BRONZE: OCBC Bank - Business Banking Commercial Service Centre

Honorary Mention: CIMB Thai Bank

Honorary Mention: Dhiraagu

BEST CUSTOMER EXPERIENCE TEAM

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Singtel

BRONZE: Philippine Savings Bank

Honorary Mention: IndusInd Bank

Honorary Mention: VFS Global

Honorary Mention: Volkswagen Group Australia

BEST CUSTOMER EXPERIENCE AWARD

GOLD: DBS Bank Ltd

SILVER: Central Provident Fund Board

BRONZE: Philippine Savings Bank

Honorary Mention: CIMB

Honorary Mention: Orchard Turn Developments Pte Ltd

Honorary Mention: Ping An Group

BEST CX PERSONALITY

WINNER: Dr. Yew Ker Ling, Singtel Group

CX Rockstar: Mary Felicia Sim, Orchard Turn Developments Pte Ltd

CX Rockstar: Dr. Piyawat George, CIMB Thai Bank