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12 - 14 September, 2017
Singapore

2016 Winners

Best Customer Experience Award

Nominees:

Astro Malaysia

DBS Bank Singapore

Deutsche Telekom AG

OCBC Singapore

Philippines Savings bank

Ping An China

Singpost

Singtel

Zalora Singapore


Winner:

Logistics

Best Customer Experience Award OCBC


Winner:

Logistics

Best Customer Experience Award Singtel


1st Runner up: Singpost

SINGPOST

2nd Runner up: Philippines Savings bank

PSBank

Honorary mention:

Ping’an Group


Honorary mention:

DBS Bank Singapore


Honorary mention:

MEASAT Broadcast Network Systems Sdn Bhd


Honorary mention:

ZALORA

Best Customer Experience Team

Nominees:

ION Orchard Singapore

Marina Bay Sands Singapore

Maybank Malaysia

OCBC Singapore

Philippines Savings bank

Singpost

SP Services


Winner:

Logistics

Best Customer Experience Team Orchard-Turn Developments Pte Ltd


1st Runner up: Marina Bay Sands Pte Ltd

Marina-Bay-sands

2nd Runner up: OCBC Bank

OCBC_Bank

Honorary mention:

Philippine Savings Bank (PSBank)


Honorary mention:

Singapore Post Limited

Best Contact Centre

Nominees:

ANZ Singapore

DBS Hong Kong & DBS Singapore

Singtel

SP services

Viettel

Zalora Singapore


Winner:

Singtel

Best Contact Centre Singtel


1st Runner up : DBS Bank Hong Kong & DBS Bank Singapore

Logistics

2nd Runner up: ZALORA

Zalora

2nd Runner up: SP Services Ltd

SPS

2nd Runner up: Australia and New Zealand Banking Group Limited – Singapore

ANZ

Honorary mention:

Viettel Group Vietnam

Best Social Media Strategy

Nominees:

Berjaya Starbucks Coffee Company Sdn Bhd

DBS Bank Singapore

Dell Technologies

HP Customer Support APJ Contact Center


Winner:

hp

Best Social Media Strategy HP


1st Runner up: DBS Bank Singapore

DBSC

2nd Runner up: Dell Technologies

Dell

Honorary mention:

Berjaya Starbucks Coffee Company Sdn Bhd

Best Digital Experience

Nominees:

DBS Hong Kong

DBS Singapore

Dialog Axiata PLC

OCBC Singapore

PWC Hong Kong

Zalora Singapore


Winner:

Zalora

BestDigitalExperienceZalora


1st Runner up: DBS Bank Hong Kong & DBS Bank Singapore

Logistics

2nd Runner up: Dialog Axiata PLC

dialog-axiata

Honorary mention:

PwC China/Hong Kong


Honorary mention:

OCBC Bank

Best use of CEM Technology

Nominees:

DBS Singapore

Dialog Axiata PLC

Edgeverve

Potentiate

Singtel

Viettel


Winner:

Singtel

Best use of CEM Technology Singtel


1st Runner up: EdgeVerve Systems Limited (an Infosys company)

edgeverve

2nd Runner up: Potentiate Sdn Bhd

potentiate

1st Runner up: ZALORA

Zalora

Honorary mention:

DBS Bank Singapore


Honorary mention:

Dialog Axiata PLC

Best Employee Engagement

Nominees:

Astro Malaysia

DBS Hong Kong

DBS Singapore

Dialog Axiata PLC

Singtel

Starbucks


Winner:

DBSC

Best Employee Engagement DBS


1st Runner up: Singtel

Singtel

2nd Runner up: Measat Broadcast Network Systems Sdn Bhd

Astr

Honorary mention:

Berjaya Starbucks Coffee Company Sdn Bhd


Honorary mention:

Dialog Axiata PLC