2015 Winners

The inaugural Excellence in Customer Experience Asia Awards 2015 paid tribute to organizations and inspiring role models that lead the way in providing exception customer service. These awards saw overwhelming submissions across 6 categories.

CEM Asia would like to congratulate the winners:

Best Customer Experience Award
Winner: Mumbai International Airport Pvt. Ltd.
1st Runner up: Globe Telecom
2nd Runner up: Maybank Malaysia
Honorary mention: DHL Express, Bangladesh
Honorary mention: Max Bupa Health Insurance Limited
Honorary mention: MEASAT Broadcast Network Systems

Best Customer Experience Team
Winner: Singtel
1st Runner up: DHL Express, Bangladesh
2nd Runner up: DBS Bank Ltd
Honorary mention: DHL Express India Pvt Ltd

Best Contact Centre
Winner: DBS Bank Ltd.
1st Runner up : Singapore Telecommunications Limited
2nd Runner up: DHL Express Bangladesh
Honorary mention: Ooredoo Myanmar Ltd

Best Social Media Strategy
Winner: Bank of Ayudhya Public Company Limited
1st Runner up: DBS Bank Ltd
2nd Runner up: Manipal Health Enterprises Private Limited

Best Digital Experience
Winner: DBS Bank (Hong Kong) Limited
1st Runner up: Manipal Health Enterprises Private Limited 
2nd Runner up: Department of Transport, Abu Dhabi
Honorary mention: Maybank
Honorary mention: Singtel

Best use of CEM Technology
Winner: DBS Bank Ltd
1st Runner up: Department of Transport – Abu Dhabi
2nd Runner up: Sensiple