AI-Powered CX | Personalised Experiences | Innovative Journeys

Customer Experience (CX) is now your most powerful strategy. Amidst increased competition, expectations and scrutiny from your customers, how are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind?

Returning for a 6th year, join us at Asia’s largest CX event as we feature 60+ CX Industry Leaders taking the stage to share best-in-class CX strategies deep-diving into 8 Topical Areas encompassing AI-Powered CX, Customer Journeys, Customer Advocacy, Service Excellence & Employee Engagement and more.

Spanning 4 days with a series of high-impact discussions, CX Asia 2018 will enable you to maximise your CX ROI and embed customer-centricity as an integral part of your organisation!

Featured Speakers

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Enter the 2018 Customer Experience Asia Excellence Awards

Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!

Entry deadline: 22 June 2018

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Why Attend

360˚ View

Your Guide on Delivering CX in Asia

350+ CX Leaders

Join Asia's Elite CX Crowd

60+ Speakers

Learn, Benchmark & Network with Asia's Best!

70+ Interactive Case Studies & Discussions

Your One-Stop Platform for What's Trending in the World of CX This Year!

8 Topical Streams

Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement

12 Coveted Awards

Join Asia’s most respected and recognised awards ceremony!

Highlights from CX Asia

2017 Show Report

CX Asia in Pictures

Key Highlights

Acing Customer Experience in the Connected Age

Designing & Implementing New Customer Standards in the Digital Age

Mastering Digital Customer Experience & Interactions

Know & Engage Your Customers with AI to Maximise Sales Opportunity

Removing Silos in the Path to Happiness

Driving Customer- Centric Operations & Service Transformation

Technology-Powered Innovations as a Cornerstone for Remarkable Customer Service

Assess, Adopt & Implement Digital Solutions to Streamline Operations & Service Delivery

Designing Effective Customer Journeys & Advocacy Programs

Mapping & Solving Pain Points in Customer Journeys

Building Customer Loyalty Programs that Stick

Monetising Customer Feedbacks & Insights to Drive Profitable Growth

Unlocking Insights to Personalise & Enhance Customer Interactions

Transforming Customer Experience with EffectiveVoC Programs

Personalising Customer Experience across Channels with Data

Capturing Customer Insights & Behavioural Shifts to Drive Service & Product Improvements

Exceeding Expectations

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Sponsorship Options include:

Targeted & Focused Networking

Tailored Packages

Business Meetings

Speaker Platforms

Closed Door Roundtables

Evening Networking

Sponsorship Opportunities

Media Partners