AI-Powered CX | Personalised Experiences | Innovative Journeys
Where Customer-Centric Organisations in Asia Gather
Customer Experience (CX) is now your most powerful strategy. Amidst increased competition, expectations and scrutiny from your customers, how are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind?
Returning for a 6th year, join us at Asia’s largest CX event as we feature 60+ CX Industry Leaders taking the stage to share best-in-class CX strategies deep-diving into 8 Topical Areas on Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement.
Spanning 4 days with a series of high-impact discussions, attend the 6th Annual Customer Experience Management Asia Summit to find out how you can maximise CX ROI and embed customer-centricity as an integral part of your organisation!
Enter the 2018 Customer Experience Asia Excellence Awards
Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!
Entry deadline: 22 June 2018
2017 Featured Speakers
Chief Customer Experience Officer
Lazada Malaysia (Alibaba Group)
MD & Regional Head Customer Journey Experience
GM & Director eCommerce
EVP & Chief Customer Officer
Prudential Assurance Company Singapore
VP & MD International Sales Markets
Harley-Davidson Motor Company
VP & Head of Customer Experience
Managing Director & Chief Digital Officer
UBS Wealth Management
"The CEM Asia Summit provided access to professionals from various disciplines that are focused on a common business goal specific to Asia "Sales Manager, Amway
"Insightful conference delivered by speakers with real on-ground experiences"Head of Retail & Wealth, PT Bank ANZ Indonesia
"Glad to have signed up for this. The overall event surpassed expectations; I gained much more than I had anticipated. Thank you!"Project Manager for Business Transformation, Mercer Singapore
"It’s an eye-opening experience on how other organisations have progressed in the area of CX. We will be using the learning gained for developing our CX plans in the upcoming years"Senior CXI Specialist, TMB Bank
Sponsorship Options include:
Targeted & Focused Networking
Closed Door Roundtables