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The Future of Customer Experience in Asia Unraveled

Asia’s premier Customer Experience Management Summit

In an increasingly transparent world where information flow is fast and limitless, it is extremely hard for organizations to withstand the onslaught of heightened expectations from an increasingly sophisticated, heterogeneous and demanding customer.

Delivering great customer-experience (CX) is and will never be an easy task. As modern consumers demand and expect more, organisations need to be agile,
flexible and resourceful in order to keep pace with changing needs. With that in mind, the agenda this year will equip you with just that! We reviewed what it meant to be customer-centric in the digital age. We investigated effective omni-channel strategies and how to better capture your customers’ voice. We explored leveraging big data and digital technologies to improve CX delivery. 

Attend the 5th Annual Customer Experience Management Asia and find your next step in the customer centric journey.

400+

Attendees

50+

Speakers

11

Focused
Tracks

30+

Technology
Partners

WHAT IS ALL THE FUSS ABOUT?

Don't take our word for it! Watch this short video to get an idea of why CX Leaders attend IQPC’s Customer Experience Management Asia Summit

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Snapshot of 2016 Event Highlights

2016 Featured Speakers

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40% Cashback for Singaporeans

The Productivity Innovation Credit (PIC) Scheme saves your organization 40% of the registration. Simply complete the 10 minute application and save over $1,000.

Exceeding Expectations

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