AI-Powered CX | Personalised Experiences | Innovative Journeys
Customer Experience (CX) is now your most powerful strategy. Amidst increased competition, expectations and scrutiny from your customers, how are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind?
Returning for a 6th year, join us at Asia’s largest CX event as we feature 60+ CX Industry Leaders taking the stage to share best-in-class CX strategies deep-diving into 8 Topical Areas encompassing AI-Powered CX, Customer Journeys, Customer Advocacy, Service Excellence & Employee Engagement and more.
Spanning 4 days with a series of high-impact discussions, CX Asia 2018 will enable you to maximise your CX ROI and embed customer-centricity as an integral part of your organisation!
Chairman & Chief Executive Officer, Gen.Life Limited & Partner
True Global Ventures – a FinTech Investments Company
Head of New Customer Experience, Group Customer Experience
Chief Customer Solutions Officer
MD & Regional Head Customer Journey Experience
Chief Customer Officer
DHL Supply Chain
Levi Strauss & Co
Vice President, GO-POINTS
Director, eCommerce and CRM – Asia Pacific
Senior Director of Product Quality and Customer Assurance
Head of Episode Delivery, Customer Transformation
Managing Director, Customer Experience Planning & Engineering
Director, Customer System & Experience
Ministry of Manpower
Enter the 2018 Customer Experience Asia Excellence Awards
Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September!
Entry deadline: 22 June 2018
Your Guide on Delivering CX in Asia
350+ CX Leaders
Join Asia's Elite CX Crowd
Learn, Benchmark & Network with Asia's Best!
70+ Interactive Case Studies & Discussions
Your One-Stop Platform for What's Trending in the World of CX This Year!
8 Topical Streams
Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement
12 Coveted Awards
Join Asia’s most respected and recognised awards ceremony!
CX Asia in Pictures
Acing Customer Experience in the Connected Age
Designing & Implementing New Customer Standards in the Digital Age
Mastering Digital Customer Experience & Interactions
Know & Engage Your Customers with AI to Maximise Sales Opportunity
Removing Silos in the Path to Happiness
Driving Customer- Centric Operations & Service Transformation
Technology-Powered Innovations as a Cornerstone for Remarkable Customer Service
Assess, Adopt & Implement Digital Solutions to Streamline Operations & Service Delivery
Designing Effective Customer Journeys & Advocacy Programs
Mapping & Solving Pain Points in Customer Journeys
Building Customer Loyalty Programs that Stick
Monetising Customer Feedbacks & Insights to Drive Profitable Growth
Unlocking Insights to Personalise & Enhance Customer Interactions
Transforming Customer Experience with EffectiveVoC Programs
Personalising Customer Experience across Channels with Data
Capturing Customer Insights & Behavioural Shifts to Drive Service & Product Improvements
"The CEM Asia Summit provided access to professionals from various disciplines that are focused on a common business goal specific to APAC. "
"Glad to have signed up for this. The overall event surpassed my expectations; I gained much more than I had anticipated. Thank you!"
"Laser focus on customer experience."
"I had the privilege to participate in the most anticipated Customer Experience event of the year. Incredible speakers and world-class insights that you can take back to your organisation and implement immediately."
"Product manager is the voice of the consumer in the company! Everybody else has another strong stakeholder to care about."
"It’s an eye-opening experience on how other organisations have progressed in the area of customer experience. We will be using the learning gained for developing our customer experience management plans in the upcoming years."
"Insightful conference delivered by speakers with real-on ground experiences"
Join the conversation
Sponsorship Options include:
Targeted & Focused Networking
Closed Door Roundtables